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Insurance brokerage firm serving clients throughout California.

• Participated in the development of a full-stack CRM application (MERN, MVC) used by 80 daily users, unifying customer management, payments, policies, and document handling into one platform, replacing a set of legacy tools.
• Optimized MongoDB and SQL queries across core workflows, eliminating redundant data fetches and reducing page load times across the application.
• Led a 4-person team as Scrum Master, acting as the bridge between stakeholders and developers, maintained sprint velocity, cleared blockers, and kept priorities aligned across the delivery cycle.

Software development company specializing in commercial business solutions.

• Delivered L1–L2 technical support and resolved 10–15 support tickets per week for a proprietary CRM, and onboarded 20+ clients, reducing go-live time by standardizing installation and setup procedures.
• Performed code and SQL Server database validation, analysis, and troubleshooting to support commercial software products in production environments.